How will I learn to use all the features?

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How will I learn to use all the features?

We have a dedicated training team to help you become familiar with all of the features of your new system. There will be live training modules as well as videos that will help you to learn how to use features such as the Admin Management Console, Mobile App, Basic Features of the Phone, Video Conferencing, and more. You are welcome to take the training modules as often as you’d like free of charge, and if you forget, our support is always here to help you.

Voip Features

Partial List of Most Commonly Requested Features

  •   Call Forwarding (Manual or Programmed Auto) -Direct a call to a mobile or telephone number where the desired called party is available.

  •   After-Hours / Holiday Forwarding- Direct your calls during non-business hours. Promotes business availability even when your office is closed.

  •   Day / Night / Lunch Modes – Route calls during the day, night, or lunch to ensure you do not lose business while the phone is unattended.

  •   CRM Integration – Provide high quality customer service and improve efficiency with CRM integration which offers Call transcriptions, call

    recordings, customer account screen pop, contact creation, plus inbound and outbound call journaling. Identifies customers as they call your

    mobile device by recognizing the number and linking their account. (Custom Programming available at a charge)

  •   Mobile Application – Allows you to use a mobile device as a desk phone. Mask the mobile number as though you were calling from your desk,

    transfer internal and external calls via your mobile device.

  •   eFax – Receive and send fax via a portal or email. Ensure that your fax will not be lost plus save money on ink and paper.

  •   Automated Attendant(s)- Voice menu system that allows callers to be transferred to an extension without going through an operator or

    receptionist. The auto-attendant is also known as a digital receptionist. [Company Directory, Dial by Extension or Name, Multilingual, and

    Special Ring Groups/ Departments]

  •   Message-on-Hold and Music-on-Hold Customized recorded message(s) or music to fill the silence that would be experienced by telephone

    callers who have been placed on hold.

  •   BLFs (Busy Lamp Field) -An indicator on the IP Phone to show if a colleague in a specific extension is available, or on a call.

  •   Presence- Multi-color indicator in the Web Client and Mobile App that shows whether an extension is available, away, in Do Not Disturb, At

    Lunch or Other. Also shows if an extension is on a current call.

  •   Automatic Call Re-Routing in Case of Power Failures -3CX detects if an extension is not registered due to internet and power interruptions and

    forwards calls to an outside number or a user’s mobile device.

    •   Video or Audio Call Conference Bridging from Web or 3CX App – Online service by which you can hold live meetings, conferencing, presentations, and trainings. Connect to the conference either by telephone, using a computer, or the 3CX Mobile App.

    •   Remote Screen Sharing – Through our Web Conference feature, share access to a given computer screen.

    •   Page / Intercom by System or Group – Intercom extensions or groups via desk phones or paging horn(s).

    •   Call Logging and Call Reporting – Track telephone calls and create reports to improve productivity. Recurring reports can be generated at a

      scheduled date and time and can be sent to a designated email. Reports can include links to call recordings.

    •   Call Recording (Full Auto or Selective) -Record all calls or selected extensions. Choose whether users can start or stop recordings manually.

    •   Call Monitoring – A quality control feature that enables management to listen in on calls between an agent and the customer without

      interrupting the call.

    •   Call Coaching – During Call Monitoring, speak to the agent without the customer being able to hear.

    •   Call Barging -Interact with the Agent and customer by joining the conversation in progress.

    •   Professional Voicemail for each Station -Equip each extension with a personalized voicemail.

    •   Voicemail to Email – Receive voicemails as a WAV file via email.

    •   Phone Location Flexibility -Use Your Phones Anywhere in the World with an active Internet Connection

    •   Caller ID Name & Number – Identifies and displays the telephone number of an incoming call.

    •   Customer Web Portal – Manage your phone system, features, Admin and User Levels. Plus, Improve internal communication via Web Chat.

    •   Text Enabled DIDs supporting SMS – Send and Receive SMS on any text enabled number. (External SMS available at a charge)

Cisco Collaboration

Cisco Collaboration

Remote work is the “new normal” for many small businesses. Leaders are looking for collaboration tools that are easy to set up and don’t get in the way of employee productivity.

With more employees working from home,
small business leaders need to think about security and where new risks may lie. They need technology that both fosters collaboration and keeps business data secure.

Small business leaders look for experts to help create added value from the technologies they use to run their business. Blue Tac is trusted business partners with the right technical and business skills to recommend and deliver secure collaboration solutions.


Meet and collaborate with employees and customers securely

Meet and collaborate with employees and customers securely

As small businesses adopt new attitudes and strategies for working remotely, the benefits have never been more clear. To manage this cultural and technological shift, small business leaders are looking for guidance and secure solutions. Now more than ever, Cisco® and its Blue Tac are working with small businesses to help them stay secure and connected. In the rush to keep businesses running, many small businesses have adopted piecemeal collaboration technologies that aren’t meeting their needs because they aren’t scalable, secure, reliable, or intuitive. We know now is the time to help small business leaders position themselves for long-term success.

MX Security Appliances

MX Security Appliances

Security: Meraki Mix


Cisco Meraki MX Security & SD-WAN Appliances are the simplest, cloud-managed, all-in-one UTM and SD-WAN solutions ideal for large distributed organizations, datacenter VPN concentrator, and smaller office deployments.

The robust feature set of security and VPN capabilities backed with our centralized, cloud-managed dashboard allows customers to lower IT costs and reduce time spent deploying, monitoring, and troubleshooting gear. 

Why Meraki Security Appliances (MX)?

  • All MX devices, which also include SD-WAN technology, reduce high costs on an MPLS network while optimizing bandwidth use.

  • They include Cisco IDS/IPS, content filtering, Cisco AMP, and IPsec VPN connectivity, and remove the hassle of dealing with multiple solutions and reduce complexity.

  • Installation and remote management is intuitive via Meraki’s 100% cloud-managed dashboard, allowing businesses to save time and money.

  • MX appliances are self-provisioning and automatically pull

Feature highlights


With SD-WAN, remote sites are connected over low-cost internet links secured by VPN. It enables IT admins to maximize network resiliency and bandwidth efficiency.
It can also ensure optimal performance for mission critical applications and help to avoid disruptions of highly performance-sensitive traffic, such as VoIP.


The quickest VPN set up with just 3 clicks. The dashboard features tools which give administrators a real-time view of VPN site performance.


The MX provides Cisco’s best-in-class intrusion prevention to protect networks from malicious attacks. Enabling and deploying IDS/IPS on the MX only takes 2 clicks on the dashboard. The IPS Security reports provide real-time.

Content Filtering

Meraki Content Filtering protects the network from inappropriate or harmful content while maintaining productivity and compliance with applicable business and regulatory requirements.


Cisco’s industry-leading Advanced Malware Protection technology is integrated into our MX devices to continuously ensure all files coming into the network have been classified as clean, malicious, or unknown.

About Blue Tac

Blue Tac has been providing professional IT Support for businesses in and around North Texas.  We strive to give our clients Enterprise-level services and solutions at prices that work for small businesses.  Time and experience has helped us develop best practices and workflow procedures around a proactive philosophy designed to keep your focus on your business, not your technology.

Our team of experts can become your outsourced IT department; responding to issues quickly, often before you even know about them.  Covering everything from your servers and network infrastructure to your computers, workstations, and mobile devices, we provide end-to-end solutions for all of your technology needs.