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24/7 Customer Support

End-to-End Solutions

At Blue Tac IT, we feel like it's better to be proactive with our IT support. Our End-to-End Solutions includes 24/7 monitoring of servers, PCs, firewalls, switches, data backups, and anti-virus updates. Our technicians will be notified of critical events like high CPU usage, low available disk space, memory usage and other performance-related issues that could potentially keep your hardware from running at peak performance. In addition, we monitor for predictive hardware failures, temperatures, and event logs to fix potential problems before they ever start to negatively affect your business.

Business Systems

Blue Tac has developed innovative solutions to meet and exceed our customers’ information technology needs. We offer On-Demand IT services to clients that need the ability to ramp up and ramp down their technology team based on their changing needs. Blue Tac provides business IT support and troubleshooting all across the Metroplex

Remote Support

Remote Help Desk Support is often the quickest and most efficient way for us to troubleshoot an issue. With your permission, we’re able to remotely connect to your computer to identify and resolve many issues without having to come to your office. You may not even need to get up from your computer! Everything from simple software fixes to firmware updates to your firewall can be performed within minutes by one of our skilled and knowledgeable technicians.

On-site Support

As a small business, we understand just how reliant you are on technology. When something goes wrong, waiting days or even weeks for a resolution is not an option. Blue Tac  offers both remote and on-site support so that we can assist you in the easiest and quickest way possible. In situations where remote support won’t work, having a technician come out to your location can save you several days of shipping equipment in for repair versus shipping hardware in for repair, not to mention the shipping costs!

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